web design questions
Why are you so cheap?
Yep. We’ve been asked that question as well. We take a lot of time researching, planning the user’s journey through your site and then finally with the design and build. We’re typically cheaper than larger agencies because…We’re a small team that take on a small number of clients yearly. You won’t be talking to account managers; you’ll speak directly to the owners, EG Steve and Garry.
How long does it take?
Normally around 10 weeks to build a website from scratch, if we have all the information from you. Typically speaking, the website will only take a long time if we are still waiting for content from you.
How do we communicate throughout the build?
Typically, we’ll usually have an initial chat on the phone or with Teams to discuss the project. Once we have begun, most of the communication can take place over email.
This makes the process a lot more comfortable as we’ll have all of the information saved and come back to it later. Once we’ve completed the project, we will book your 1hr digital marketing coaching session.
What will you need from me?
It depends on what type of project you require. We’ll be able to talk through this before we start working together.
For example, For a company website, we would need…
•Images of your team
•Images of your office/factory
•Content e.g. text, PDFs etc
•Videos you require adding to the website.
•Login details to your existing site
What if I don’t like the design?
You’re in luck. We offer a risk-free guarantee. Before we start building your new website, we’ll design a mockup of your homepage. We’ll create a layout in Photoshop first; that way, you’ll get to see our initial designs within approximately ten days. This is your chance to give us feedback, and if you genuinely don’t like it, we will amend it, so you are happy. The best part is, this won’t cost you anything extra.
Do you offer a payment schedule?
Yes, we split the payment into two. The first 50% is taken once you have signed off the mockup of your homepage. The following 50% is taken 30 days after this.
Can I pay the final fee when the site is finished and ready to go live?
No. In the past, we have found projects can take a lot longer than expected to finish. We might be waiting for content from you, and this can slow down the process. Sometimes these setbacks can take months. That’s why we always invoice 30 days after the first payment. At this point, we’ll be far down the development of your new website, and you’ll be able to see the progress.
Who hosts the website?
If we build your website, we will typically manage this for you, so you don’t need to do anything. We use the same company for our own site and most of our clients. Each website is managed. Every website we build has 99.9% uptime. We have used this same company for 7 years, and we don’t intend to change this.
What if I don’t want to manage the website. Can you do it for me?
Yes, we can arrange a care package to fit your needs. This can be between 1hr per month to 10 hours per month, and we can discuss a package that’s suited to you.
I want to have an email signup on my website? Can I have this?
When we design your site, we’ll build in all the features required, including an email signup form. As we create all our sites from the ground up, we’ll make sure it fits in with your company branding.
You will need an email marketing platform like Mailchimp or. As you’re collecting customer’s personal data, it’s best to invest in a secure and reliable third-party system. We can help to set this up for you; however, these services do charge as well.
Can I update the site myself?
Yes, absolutely we use WordPress to create your site, which means you can make many changes yourself without knowing all the geeky stuff. We will also teach you how to use it with a series of helpful videos.
How many pages do I get with my website?
You can have an unlimited amount of pages on your website. We will usually design you 3 pages layouts, i.e. A homepage, a blog page, an inner page, e.g. your about page. You can then use whichever layout you want for each new page you want to add.
Will you write the text for me?
No, but we have a copywriter we trust who will create the content for your website, so you don’t have to.
How do you build my website?
We design your website from scratch using several tools. We use photoshop for the first stage of the design and then move it onto the website using a platform known as WordPress.
I don’t want to use WordPress; can I use something else?
No. We only use WordPress to build our websites. We have used many platforms in the past but no longer.WordPress is a platform that’s so accessible for clients to update themselves, it’s search engine friendly, and it’s easy to integrate with third-party companies.
I already have a website; can you change it?
If you already have a website. That’s great. This means we can build your new website whilst your other website is still live. Once we are ready to go live and you are happy with the new site, we can then swap the old site for the new one. It can take as little as 10 minutes for the new website to be visible. This means you’ll barely even notice a dip in your traffic numbers.
Will my website be mobile friendly?
Yes. Your website will be fully responsive and will look great on all devices. We don’t charge extra for this. It comes as standard.
How long will it take to get to the first page of Google?
It depends. There’s no clear answer to this question as search engines change their requirements all the time. However, we have had clients get to the first page for their main keywords within 2 days of launching, and we’ve had websites take 2–3 months for Google to show them on the first page.
However, there is no guarantee you will ever get to the first page of Google for your main keywords; some of your competitors might have substantial marketing budgets or have been there for years.
Do I actually need a site?
No. If you have more customers than you can handle and don’t want anymore, then you might not need a site. However, if you want to grow the business, get more enquiries or become the go-to person in your space, then you should have a website.
Will you buy stock images for me?
Yes. We will purchase the images for your website. We use stock image websites such as Shutterstock to buy professional images so that you don’t have to pay a photographer.
Do I need hosting?
Yes. Hosting is like renting space on the internet. You’ll need to buy hosting; otherwise, people won’t be able to access your website.
How much does hosting cost?
Hosting usually costs around £200 per year.
It can cost a lot more, depending on your requirements.
Hosting prices usually increase the more website visitors you have.
Who hosts the site?
If we create your website, we will usually host it for you, and you don’t need to do a thing. We invoice once a year. You could host the website elsewhere and manage it yourself. It’s entirely up to you.
Will you buy the domain for me?
Of course. You’re buying a website from us. It’s the least we can do. As long as it’s available for purchase, we’ll buy it for you.
We’ll send you an annual invoice for the renewal along with the hosting fees.
Obviously, if the domain name costs more than the average of £40-£60, then we’d have to discuss this with you!
Who will own the domain?
You will own the domain. We will register the domain in your name, it belongs to you. This means you have total control over it.
Do you do SEO for my website when you build it?
It depends on which package you choose. SEO is usually an ongoing project and will require continuous work. Although, we do offer a package that will start you off.
How much does SEO cost?
It can vary dramatically, but our monthly SEO plans begin at £50+VAT per calendar month. This is usually a starter plan for a local company with a small amount of competition.
Some of our other clients pay over £800+VAT per month for our SEO services. It depends on how much work will be required and how much competition you have in your industry.
How do I know if the SEO is working?
We can track your rankings using our reliable software. We would get updates every day, and we’ll be able to see what’s working and what isn’t. We’ll send you a monthly report so you can see your traffic numbers and rankings. (additional plan)
Who do you work with?
We only work with company owners who we can help. We’re not the type of company that works with anyone just to make money. We need to be sure that we are the right fit for each other. This is why we have a complimentary discovery session at the start of the process.
Do you only serve customers in Market Harborough?
Many of our clients are not based in Leicestershire. Although our office is, we serve clients and business owners all over the UK, and we also have many international customers, including the USA.
We pride ourselves that we can work with any company wherever in the world.
Will you meet with me face to face?
We are proud of our offices and always happy to meet you in person.
Will you set up my Facebook, Twitter page etc.?
I’m afraid not. Social media is not a part of the web design process. However, we will integrate your social media into your website.