When and How to Let a Difficult Client Go
In this series of blogs, I’ll give tips on how to deal with a difficult client, or “Sack then”
The Client Treats Your Team Badly
Sometimes you’ll get a client who treats you just fine but has little respect for your team. The Client issues unreasonable demands and edicts, putting undue stress and pressure on your team.
Your team is more critical to the long-term health of your business than any client, so it’s essential to nip this unacceptable behaviour in the bud. You don’t have to let the Client go immediately. Instead, try having a conversation stating your concerns and mention what you’d like the Client to do differently in the future. Note, it’s essential that you personally do this; do not delegate the task to any of your team members.
If the Client isn’t willing to adopt your suggestions, perhaps assigning different team members to the project will improve the dynamic (it could be a personality issue, after all). If these attempts don’t remove the strain, politely let the Client go.
When and How to Let a Difficult Client Go Guilt-free
The Client Treats Your Team Badly
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